Return & Refund Policy

Return Policy

• On-Delivery Inspection: Please check your package immediately upon arrival. If any item is missing, wrong, damaged, or defective, please return the package directly to the delivery agent or salesperson on the spot.

• Exchanges: You may exchange the size or model within 7–10 working days of receiving your package. Products must be unused and in original condition; used items will not be accepted for exchange.

• Exchange Processing Time: Once your return request is approved, booshop will process and dispatch your replacement item within 7–10 working days.

• Non-Eligible Returns: Items cannot be returned or exchanged for reasons due to a change of mind (e.g., "no longer needed").

• Gadgets & Warranty Issues: For technical issues occurring after product use or after the return window has passed, customers will be directed to the official brand warranty center (where applicable).

• Proof Required: Customers must keep and present valid proof for return/exchange claims, such as a continuous unboxing video and the original purchase invoice.

Refund Policy

• Order Cancellations: If an order is canceled due to unavoidable circumstances, the paid amount will be refunded. Canceled orders become ineligible for any promotional offers or cashback associated with that purchase.

• Refund Channels: Refunds are generally issued through the same payment channel used for the purchase (e.g., bKash payments will be refunded to bKash). However, booshop reserves the right to process refunds through alternative flexible channels to speed up the process for the customer.

• Submitting a Refund Claim: Customers must submit an issue report under the "Refund" category and specify their desired payout details (such as personal bKash or bank account information).

• Processing Time: Once claimed, booshop will process the refund payment within 7–10 working days, depending on payment gateway service timelines.

• Amount Covered: Refunds apply strictly to the principal amount paid. booshop is not responsible for paying third-party service fees, transfer costs, or extra cashback/bonus amounts.